Separate work-related calls from personal phone numbers, increase business credibility, and improve customer satisfaction with a dedicated company number. Choose from local area codes, toll-free numbers, or easy-to-remember vanity numbers.
Business numbers are typically part of a larger communications system, providing advanced call management features designed specifically for small businesses. Whether you choose VoIP or an adapted landline, the benefits are numerous.
Cost-Effectiveness
A business number is an exclusive phone line for customers and suppliers to reach you. Regarding call management, a business number typically enhances the customer experience with features like a virtual receptionist and a telephone tree that helps callers quickly find who they need to talk to.
Business numbers are also often included in communications systems that provide advanced call management tools for small businesses. Several business numbers are available, including local and toll-free numbers, cell phone business numbers, and virtual numbers. Each type has its advantages and costs depending on your needs.
A small business owner must use a business phone number for professional calls. This allows you to earmark your time and set work hours to ensure you’re not interrupted by family or friends during business hours. It also helps safeguard your privacy and promote a healthy work-life balance.
Enhanced Brand Presence
A business phone number demonstrates your company’s legitimacy and professionalism to clients and customers. It also helps you maintain a work-life balance by separating personal and professional calls. You can customize your caller ID to display your name and the name of your business, which adds an extra level of brand consistency. This ensures that every time you call a client or customer, they can recognize your business from the number displayed on their screen.
Aside from showing your business’s name, you can also set your working hours, so calls outside of your business hours go directly to your business voicemail instead of your own. You can even play music or broadcast important business messages to your callers on hold to create an interactive and informative experience for them.
This is an easy and affordable way to provide excellent customer service. You can get local, toll-free, vanity, and international numbers depending on your business’s geographic reach and the scope of its services.
Enhanced Privacy
Using the same number for personal and professional communications makes it difficult to distinguish calls and texts and can compromise your privacy. In addition, when clients call and you mistakenly answer a personal call in the middle of your workday, it can leave them frustrated and even make them switch to your competitors.
Fortunately, most business phone number providers offer mobile apps that let you add a stand-alone business number to your smartphone or tablet. All you need to do is download the provider app, select a plan and phone number, and enter your business information. Once complete, you can manage your business communications (calls and texts) from anywhere.
Most providers also offer a variety of additional features like talk & text, voicemail to email, and visual voicemail that helps you keep your work life separate. Moreover, they provide toll-free numbers that are ideal for national businesses. Most of these services come at an affordable monthly rate.
Enhanced Call Management
A business phone number can be tied to a cloud-based unified communications platform with enhanced call management capabilities. Depending on your business needs, you can request a local phone number that will give you a local presence or an 800 toll-free number that will work anywhere in the country.
You can also choose a vanity number that is easily remembered by customers and allows you to brand your company name. Regardless of the type of number you select, your unified communications system will provide a variety of ways to handle incoming calls, including call routing and voicemail-to-email functionality.
Conclusion
Integrating your business phone system with Customer Relationship Management (CRM) systems will allow you to link incoming calls to customer records and improve call resolution times. You can also set up call menu options to enable your customers to connect with the right person based on their caller needs. This will save time and effort for you and your team and will allow you to manage incoming calls efficiently.
